Your complete shopping satisfaction is our first priority. We want you to be happy each and every time you buy from us. However, if due to some unforeseen situation, you are not satisfied with the product, then the following terms apply for a mutual consented resolution of the situation.
We, at Savage Hide, offer you the best quality products and services. We take stringent measures to ensure that the item/items delivered to you are in its/their perfect condition.
If you have received a damaged item or if the item you have received was not the item you have ordered, please contact us via email within 24 hours of receiving the product. It is important that you save all the packing details, as well as the item itself. We will refund the money within 5 working days post receiving and checking the product with the raised allegations. The refund will happen through online transfer. Also, when you reach us via mail, we'll help you with the instructions on how to proceed with the returning process.
Always email us at: [email protected] in case of any problems.
Always report your problem within 24 hours of receiving an item.
Never send back an item without our consultation. It's very important that you do not send the item back until verified. No credit or replacement shall be given on such items.
Always report all problems associated with a single order (package/delivery), at one go. Multiple complaints of a specific order won't be entertained. Be specific while describing the problem, as all returned items are reexamined for defects/variations. Always return your item/items using a registered airmail / courier.
Be Extra Cautious while receiving your parcel from the Courier agency.
If the outer packing is damaged or tampered, kindly verify the quality and quantity of the item/items with the invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept your delivery or accept it only after putting suitable remarks/remarks on the proof of delivery. Also, lodge a proper complaint with the local office of the courier agency, so that we may pursue them.
The details of the product or product specifications (for instance: weight, color, handwork details, size, etc.) quoted with the product displays are only approximate values.
A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit/accessory received.
Savage Hide firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered. It is practically impossible for Savage Hide to replicate the same colors on an outfit or accessory as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these leathers have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography, type of the monitor used and settings on the computer monitor.
Brown, Red, Maroon and Orange colors have a higher tendency to reflect a different shade when compared with others. For example, even if you yourself try to photograph from a digital camera or scan a red leather, in most of the cases, it will show either as maroon or orange on the computer monitor and vice versa. Though imaging technology has advanced, still no foolproof solution to this problem is available at the present moment.
Green and blue hues may also overlap often, while off-white, white and cream colors are no exceptions.
Sea Green,on the other hand, may also look like Aqua blue and the other way around is also not an anomaly.
Handcrafted genuine leather products will always have minor differences when we compare them as they are not machine-made. Each piece will be unique. Handicraft artisans always try their best to make each piece better than the previous one. So, the product will always have minor variations keeping the same theme constant in artistic manner and maintaining the consistency. The raw finish of the handcrafted products cannot be compared with the machine finished ones as this raw finish is the essence of the handcrafted items.
In order to deliver your orders, we print the orders the same day. As long as we have not processed your order( within 24 hours), we can cancel it and refund your amount. Please get in touch with our customer support team in order to cancel your order. The refund will be through online transfer. Your refund will be made within 5 working days. However, the cancellation of your orders will be done only if they are in respect to our mentioned terms & conditions.
You can cancel your orders within 24 hours of booking. You are requested to immediately mail at: [email protected] or call us at +91 90731 55000 along with your order details for cancellation.
Savage Hide will be automatically cancelling your order if the payment has not been received. You will get an email notification once the order gets cancelled.
Sorry, we do not entertain any kinds of returns or exchanges.
No, you can't make any modifications once the order has been placed. We understand that at times, you may either want to alter the quantity of item/items placed in your cart or you may even require your shipping address to be updated. Your changes can only be done after we have started processing your order. For such cases, you are requested to immediately mail at: [email protected] or call us at +91 90731 55000 along with your order details.
We shall process your refund through online transfer within 5 working days from the time you have cancelled your order, after checking the mentioned allegations and parameters.
We, at Savage Hide, take special care to deliver your products. However, if you receive your ordered product in an unusable condition, do not hesitate to contact us. We will guide you through the entire process, which is to be followed thereafter.